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Frequently Asked Questions


What Is Your Refund Policy?

**Perishable goods** Unless there's something wrong with the item, unfortunately, we can't offer a refund for any perishable items you change your mind about after your delivery.

Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. This might sound formal but simply means all our products must be of satisfactory quality, fit for purpose and as described. However If there is something wrong with the Item we are happy to refund you in full or offer you a promo code. Please contact us via email - .This will allow us to prioritise your query and deal with it as quickly as possible.

**Non-Perishable goods part 1** If you change your mind about a non-perishable item, you can return it to us within 28 days of your delivery. We do ask that you return products in their original packaging and unused. This means that if a product is sealed or has a hygiene seal, do not remove this seal until you’re sure that you’re keeping the item.

If you need any help with a return, please contact us via email This will allow us to prioritise your query and deal with it as quickly as possible.

How Are Refunds Managed?

Refunds are paid back to the card used to place the order, and are processed by our payment provider, Stripe. This takes 3-5 business days after the refund is processed by our Customer experience team

Do You Deliver to My Address?

We deliver to most parts of the United Kingdom. To find out if we deliver to you please visit A pop up will ask for your postcode allowing you to confirm where we deliver to your postcode. If you are still not sure please give us a call or email us at

Can I Choose My Delivery Date & Time?

All our deliveries are next day deliveries which can be tracked using the DPD/Hermes text you will receive once your order has been dispatched. Our recommended practice will be to order before our 12pm cut off point. This will ensure you receive your order the following day

When Does My Delivery Arrive?

All  orders are delivered between 9am and 7pm on the day of arrival. This is the following day if your order has been placed before the 12pm cut off time. Once your order has been dispatched you will receive a text message from The ethnic pantry detailing a 1 hour expected delivery window.

I'd Like to Change My Delivery Day

Emergencies happen and plans change if you are no longer available on your delivery day, and you haven't received a text message from us detailing your delivery time, please contact us via, Phone number 0207 193 9276 However if you have received a text message detailing your 1 hour delivery window please click the attached link. This will allow you to inform DPD of any changes you will like to make to your delivery.

My Box Hasn't Arrived as Expected, What Do I Do?

Our standard delivery time slot is between 9AM and 7PM, so your box can arrive at any time within this window. Please check your texts and emails for any updates we or Dpd may provide about your delivery. If your delivery windows has passed and you have not received an email update, please to get in touch with our Customer experience team via, Phone number 0207193 9276